At Rich Harmony LLC, we are committed to providing exceptional salon services and high-quality training programs. This Refund Policy outlines the conditions under which refunds may be issued.
1. Salon & Parlor Services
- All service fees are non-refundable once the service has been rendered.
- If a service is canceled at least 24 hours in advance, you may be eligible for a full refund or reschedule without additional charges.
- For cancellations made less than 24 hours in advance, a cancellation fee may apply.
- Special packages or seasonal offers may have specific terms regarding refunds or rescheduling.
2. Training Programs & Courses
- Training course fees are non-refundable once the course has started.
- If you cancel at least 7 days before the course start date, a full refund minus a processing fee may be provided.
- Transfers to another course or schedule may be allowed upon request, subject to availability and approval.
- No refunds will be issued for missed classes or partial attendance.
3. Products
- Products purchased in-store or online are non-refundable unless they are defective or damaged at the time of delivery.
- For defective or damaged products, please contact us within 7 days of purchase with proof of damage for a replacement or refund.
4. How to Request a Refund
- Contact us via email at info@richharmonyllc.com or call +1 (551) 250-5422.
- Include your booking details, payment receipt, and reason for the refund request.
- Refund requests will be reviewed and processed within 7–10 business days.
5. Special Conditions
- Rich Harmony LLC reserves the right to deny a refund if the request does not comply with this policy.
- All refunds will be processed via the original payment method used.